Reveals treasures hidden within Direct-to-Consumer plans
Link to PRNews Wire article
Agoura Hills, Calif., Nov. 1, 2017 — What if with the click of a mouse you could sail through masses of valuable data on the emerging Direct-to-Consumer health insurance market? Data that includes insurer specific business values and features critical to doing business? If you could compare profiles of hundreds of insurers offering thousands of plans across the U.S., this could reveal unexpected treasures. These riches are now available with Hixme’s new comprehensive Insurer Profile Database Tool™.
“An electronic insurer scorecard that can help people navigate the rapidly changing consumer health insurance market is of great value,” says Hixme Vice President Karen Albanese. “An abundance of gems are now at our fingertips – such as service areas, networks, how to apply, what forms of payments are accepted and what grace periods are offered. Valuable yet hidden features also include benefits for telemedicine, wellness, pediatric dental/vision, banking arrangements for HSA’s, care management programs, or even insurer procedures for special life situations such as Medicare age reminders, or for dependents aging out.”
Hixme (a hybrid company leveraging digital health, insurtech and fintech values) uses technology and personalization to create insights for clients, their workers and families. “Because our employer group plans access the Direct-to-Consumer market, an understanding of the intricacies of each insurance company is often as important as their plans that are embedded in our unique Hixme Health Bundles™,” Albanese explains. “This first-of-its-kind tool distinctly highlights these more subtle values that can increase employer and consumer satisfaction.”
With the data this tool provides, Hixme can anticipate how to do business with each insurer most efficiently, and avoid common pitfalls. The Insurer Profile Database Tool aggregates 100+ data points from nearly 200 insurers, capturing insurer operating procedures, special program features, technology features, and more. “We are taking all that noise and turning it into usable analytics,” says Albanese. “This is the first time all this information has been gathered in one place where it is synthesized and actionable. Even having a central place to access phone numbers, important contact points, escalation routes for problems, related emails and URLs to provider networks can really improve consumer satisfaction, and assure employers who are just getting used to multiple insurer exchanges.“
“The Insurer Profile Database Tool aggregates 100+ data points from nearly 200 insurers, capturing operating procedures, special program features, technology features, and more. We are taking all that noise and turning it into usable analytics. This is the first time all this information has been gathered in one place where it is synthesized and actionable.”
Hixme Vice President Karen Albanese
Dave Messing, Director of Insurance Company Relations, concurs. “Working in this volatile legislative environment is a challenge for everyone in the health insurance marketplace. Having real time data from each insurer is essential. We did our homework, building relationships with insurers and the brokers that do business with them. We carefully observed open enrollment and ongoing customer service processes. We uncovered areas of improvement and found ways to increase the quality of consumer experience and streamline the process. Being able to predict and avoid issues upfront puts us miles ahead in meeting consumer needs.”
According to Hixme CEO Denny Weinberg, “With evolving federal actions that will stimulate a consumer-centric health benefits market, a whole new category is emerging. Our Insurer Profile Database Tool aggregates critical information from insurers around the country, whether national, regional or local, in a common and feature rich manner. Using resulting data and feature-intensive insights, we expect it to be easier to help our clients compare insurers and evaluate choices. Plan availability, network presence, compliance, service and performance all inform the consumer’s selection process. Workers can see hidden treasures in a plan and maximize the value of their coverage.”
Albanese concludes, “Hixme expects to expand the Insurer Profile Database Tool to measure true customer experiences captured through social media tools, consumer ratings, service metrics and other relevant factors. We envision being able to give awards to insurers for high ratings, like a J.D. Power of insurance. This is just the first of many inventive solutions Hixme is creating.”
Founded in 2013, Hixme is capitalized through $26.6 million of investment funding from Kleiner Perkins, Propel Venture Partners, Rosemark Capital and Transamerica Ventures. Hixme is leading a new revolution to replace an obsolete group insurance model using innovative technology to usher in a new era of worker-owned health benefits for large organizations. Using Hixme’s WorkPlace Market PlatformTM, companies can offer their workers access to the multitude of Individual plans in the Direct-to-Consumer marketplace, get off the expensive annual benefits treadmill and reduce administrative complexity and costs.
For more information visit hixme.com, Facebook, Twitter, LinkedIn.